FAQs

Connect and set-up a Roku or Apple TV device to your TV. Search, download, and open the CIFF Streams app for those devices. Passholders, before you can log into your passholder account on the CIFF Streams app, you much first activate your passholder account for the CIFF Streams platform.

Roku TV/Device:

• Turn on your TV and open the Roku interface.
• From the Roku home page, use your Roku remote to scroll down to 'Search' and click 'Ok' on the Roku remote to open the 'Search'
• From Search, scroll to the right to open the Search Keyboard. Using your Roku remote, scroll around the Search Keyboard and select "C-I-F-F".
• The CIFF Streams app will appear in the search results. Use the "OK" on your remote to select the CIFF Streams app
• Then click on "Add this Channel" to download the CIFF Streams app. You will see a pop-up stating: "Adding Channel" and then another pop-up, "Channel Added", confirming you have successfully downloaded the CIFF Streams app. Click "Ok" to confirm that download.
• The page will refresh with options for the CIFF Streams app, select "Go to Channel" to open the CIFF Streams app.
• You will be redirected to the login page for the CIFF Streams app. You will see two options: Ticket Holders and Pass Holders.

• Ticket holders:
• In the blank field under the Ticket Holder section, enter the corresponding streaming access code for the film or shorts program you want to stream that you received in either your Streaming Access Notification Email or in your Ticket Order Confirmation.
• You will be redirected to the film or shorts program's landing page on the CIFF Streams platform where you can click "Play" to begin streaming the film or shorts program.

• Passholders:
  • Under the Passhodler Login section, click on "Login with Pass".
  • You will be redirected to a page with a keyboard that instructs: "Please enter your email address to continue". Use your Roku remote to navigate the keyboard and type out the email address for your CIFF Streams passholder account. When finished typing, click 'Continue'.
  • You will be redirected to another page with a keyboard that instructs: "Please enter your password to continue." Use your Roku remote to navigate the keyboard and type out the password for your CIFF Streams passholder account. When finished typing, click 'Submit Login'.
  • You will be redirected to the home page of the CIFF Streams app. You have now successfully logged into the CIFF Streams app with your CIFF Streams passholder account.
  • Search for and select the film or shorts program you want to stream and click "Play" to begin streaming the film or shorts program.

• Please note: If you already have the CIFF Streams app for CIFF46 Streams, you should not have to download or pair the channel. If you are a ticket holder, simply enter the voucher code to begin streaming film or shorts program you have a ticket for. If you are a CIFF46 passholder with streaming access, you should automatically be logged into the CIFF Streams platform when you open the CIFF Streams app.

Apple TV Device:

• From your TV with an Apple TV device connected, open the Apple TV interface.
• Click on 'Menu' on the Apple TV remote to open the Apple TV main menu and scroll down to the App Store app.
• Open the App Store and search for the CIFF Streams app. Do not use the main search on the Apple TV menu.
• Once you have located the CIFF Streams app, select it and then download it by clicking "Get" or the iCloud download icon (cloud with an arrow pointing downward.)
• Once the download is complete, open the CIFF Streams app.
• Using your Apple TV remote, select the CIFF Streams app to open it. You will be redirected to the login page for the CIFF Streams app.
• You will see two options: Ticket Holders and Passholders.

• Ticket holders:
• In the blank field under "Ticket Holders," enter the corresponding streaming access code for the film you want to stream that you received in either your Streaming Access Notification Email or in your Ticket Order Confirmation.
• Click the "Submit" button below the field where you entered the code.
• Click the "Play" button to begin streaming the film or shorts program.
• You will repeat this process for every film that you have purchased a ticket for.

• Passholders:
• Under the Passholders section, click on "Link this Device."
• You will be redirected a screen with instructions listed to pair your CIFF45 Streams passholder device to the CIFF Streams app.
• Follow the instructions by typing in the URL: stream.clevelandfilm.org/pair in a web browser on a secondary device (smartphone, tablet, or computer).
• Once on stream.clevelandfilm.org/pair, you we be redirected to the passholder login screen for the CIFF Streams platform.
• Enter the email address and password associated with your CIFF Streams platform account. Passholder Members Note: this is not necessarily the same password as your membership login on the CIFF website. Enter the password you chose when activating your passholder account for the CIFF Streams platform and click "Login".
• The web page will refresh and you will see 'Pairing Instructions" listed. Follow the instructions to enter the unique Pairing Code displayed on your TV screen into the empty field on the CIFF Streams platform web page and click 'Submit'.
• The CIFF Streams platform web page will refresh and display the following message: "You have successfully paired your account to your TV app."
• Your Apple TV screen will also refresh to display the main page of the CIFF Streams app which you are now logged into on your Apple TV device.
• Search and select the film or shorts program you want to stream and click "Play" to begin streaming the film or shorts program.

Please note: The Apple TV device is a different from the Apple TV App. The CIFF Streams app is only available on Apple TV devices and not on the Apple TV app itself.

Click here for guidelines and restrictions for CIFF46 Streams films.

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Connect and set-up a Roku device to your TV. Search for, download, and open the CIFF Streams app for Roku.

If you already have the CIFF Streams app for Roku:

• Turn on your TV and open the Roku interface.
• From the Roku home page, use your Roku remote to scroll to the right to pull up a listing of your downloaded apps. Scroll to the CIFF Streams app and select it to open it.
• You will be redirected to the login page for the CIFF Streams app. There are two options: Ticket Holders and Passholders. In the blank field under the Ticket Holder section, enter the corresponding streaming access code for the film or shorts program you want to stream that you received in either your Streaming Access Notification Email or in your Ticket Order Confirmation.
• You will be redirected to the film or shorts program's landing page on the CIFF Streams platform where you can click "Play" to begin streaming the film or shorts program.

If you have not downloaded the CIFF Streams app for Roku:

• Turn on your TV and open the Roku interface.
• From the Roku home page, use your Roku remote to scroll down to 'Search' and click 'Ok' on the Roku remote to open the 'Search'
• From Search, scroll to the right to open the Search Keyboard. Using your Roku remote, scroll around the Search Keyboard and select "C-I-F-F".
• The CIFF Streams app will appear in the search results. Use the "OK" on your remote to select the CIFF Streams app
• Then click on "Add this Channel" to download the CIFF Streams app. You will see a pop-up stating: "Adding Channel" and then another pop-up, "Channel Added", confirming you have successfully downloaded the CIFF Streams app. Click "Ok" to confirm that download.
• The page will refresh with options for the CIFF Streams app, select "Go to Channel" to open the CIFF Streams app.
• You will be redirected to the login page for the CIFF Streams app. You will see two options: Ticket Holders and Passholders. In the blank field under the Ticket Holder section, enter the corresponding streaming access code for the film or shorts program you want to stream that you received in either your Streaming Access Notification Email or in your Ticket Order Confirmation.
• You will be redirected to the film or shorts program's landing page on the CIFF Streams platform where you can click "Play" to begin streaming the film or shorts program.

Watch a "How To" video on ticket holder streaming via the CIFF Steams App on a Roku device.

Click here for guidelines and restrictions for CIFF46 Streams films.

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Check out our CIFF YouTube page of CIFF Streams "How To" videos on how to get yourself set-up to stream.

Please note: These videos were originally recorded in 2021 for CIFF45 Streams, and while some content applies to last year's Festival, the instructions are still applicable for CIFF46.

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After you have purchased a ticket or tickets to CIFF46 Streams films or shorts programs or signed up for a passholder membership, and the Streaming Window has opened (begining at 11:00 AM ET on Sunday, April 10, 2022), you can begin streaming CIFF46 Streams films and shorts programs using one of these methods:

• Via the CIFF Streams app for Roku or Apple TV devices connected to your TV.
• Via a web browser (we recommend Google Chrome or Safari) on a computer, tablet, or smartphone. Instructions here.
• By pulling up the CIFF Streams platform on a web browser on a smartphone, tablet, or computer and casting to a Chromecast device that is connected to your TV. How To Video here.
• By pulling up the CIFF Streams platform on a web browser on a iPhone, iPad, or Mac and by using the AirPlay feature to cast from that device to an Apple TV device. How To Video here.
• By pulling up the CIFF Streams platform on a web browser on a computer and physically connecting it to a TV via an HDMI cord. How To Video here.

Click here for guidelines and restrictions for CIFF46 Streams films.

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Sponsor and Guest passholders will receive an "On Demand Invite" emailed invitation with a "Join" link to activate their CIFF Streams passholder account.

CIFF46 members at the Streams Passholder, Hybrid Passholder, and VIP Passholder will receive their streaming access invitation via one of two of emails depending on when they purchase their membership: 1) a Streaming Access Notification email or 2) an Order Confirmation with Streaming Access.

• Streaming Access Notification Email: Streams, Hybrid and VIP Passhodlers who place their membership order BEFORE 11:00 AM ET on April 9, 2022 will receive a Membership Order Confirmation email within minutes of purchase that does not contain their streaming access. Instead they will receive a separate Streaming Access Notification email at approximately 11:00 AM ET on April 9, 2022 with a “CIFF STREAMS LOGIN” link to activate their passholder account on the CIFF Streams platform. The “CIFF STREAMS LOGIN” link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer. Once they have created a password, they will automatically be logged into their passholder account on the CIFF Streams platform.

• Membership Order Confirmation (with Streaming Access): Passholder members who place their members order AFTER 11:00 AM ET on April 9, 2022 will receive a Membership Order Confirmation email within minutes of purchase that contains a “CIFF STREAMS LOGIN” link to activate their passholder account on the CIFF Streams platform. The “CIFF STREAMS LOGIN” link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer.

All passholders can begin On Demand streaming on April 10, 2022 at 11:00 AM ET through 11:59 PM ET on April 17, 2022 on a first come, first served basis, until a film is SOLD OUT. If passholders would like to stream CIFF46 Streams films via the CIFF Streams app for Roku or Apple TV devices, they will first need to activate their CIFF Streams platform passhodler account via a web browser on their smartphone, tablet, or computer before logging into their CIFF Streams passholder account on the app (Roku) or pairing the app to their CIFF Streams passholder account (Apple TV) .

Passholder Members Please Note: Your member login for the CIFF website is different than your passholder login for the CIFF Streams platform. While you may have chosen the same email and password for both accounts, logging into your membership account on the CIFF website does not log you into your passholder account on the CIFF Streams platform or vice versa. Furthermore, resetting your password on the CIFF website will not reset your password for the CIFF Streams platform and vice versa. The login credentials for each account are not connected.

Click here for guidelines and restrictions for CIFF46 Streams films.

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All CIFF46 Streams films and shorts programs are available for On Demand streaming from 11:00 AM ET on April 10, 2022 through 11:59 PM ET on April 17, 2022 (or until a film is SOLD OUT). Every CIFF46 Streams film is limited to a maximum number of streams (a Streaming Cap) due to distributor restrictions. Therefore, CIFF46 Streams films and shorts programs are available to stream on a first-come, first-served basis. When all available tickets to a film have been sold (TICKETS SOLD OUT) and the passholder streaming cap has been reached, a film's status will be updated to SOLD OUT and that flim will become unavailable to passholders for streaming. We suggest you prioritize the films you really want to see first when creating your personal streaming schedule. For CIFF46 Streams programming updates, visit our Latest Updates page.

Click here for guidelines and restrictions for CIFF46 Streams films.

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Non-member Passholders: Streaming access for non-member passholders (Sponsors and Guests) is delivered by an "On Demand Invite" email with a "Join" link to activate their CIFF Streams passholder account. Clicking the "Join" link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer. Once they have created a password, they will automatically be logged into their passholder account on the CIFF Streams platform.

Member Passholders (Streams Passholder, Hybrid Passholder, VIP Passholder): Streaming access to all CIFF46 Streams films and shorts programs is delivered to certain passholders members by email in one of two of emails: 1) a Streaming Access Notification email or 2) an Order Confirmation with Streaming Access.

• Streaming Access Notification Email: CIFF Members at the Streams, Hybrid, or VIP Passhodler levels, who place their Membership Order BEFORE 11:00 AM ET on April 9, 2022 will receive a Membership Order Confirmation email within minutes of purchase that does not contain streaming access. Instead they will receive a separate Streaming Access Notification email at approximately 11:00 AM ET on April 9, 2022 with a “CIFF STREAMS LOGIN” link to activate their passholder account on the CIFF Streams platform. The “CIFF STREAMS LOGIN” link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer. Once they have created a password, they will automatically be logged into their passholder account on the CIFF Streams platform on that web browser.

• Membership Order Confirmation (with Streaming Access): CIFF Members at the Streams, Hybrid, or VIP Passhodler level who place their Membership Order AFTER 11:00 AM ET on April 9, 2022 will receive a Membership Order Confirmation email within minutes of purchase that contains a “CIFF STREAMS LOGIN” link to activate their passholder account on the CIFF Streams platform. The “CIFF STREAMS LOGIN” link will take them directly to the passholder activation page on the CIFF Streams platform where they will create a password for their account via a web browser on their smartphone, tablet, or computer.

All passholders can begin streaming on April 10, 2022 at 11:00 AM ET. If passholders would like to stream CIFF46 Streams films and shorts programs via the CIFF Streams app for Roku or Apple TV devices, they will first need to activate their CIFF Streams platform passhodler account via a web browser on their smartphone, tablet, or computer before logging into their CIFF Streams passholder account on the app (Roku) or pairing the app to their CIFF Streams passholder account (Apple TV) .

Passholder Members Please Note: Your member login for the CIFF website is different than your passholder login for the CIFF Streams platform. While you may have chosen the same email and password for both accounts, logging into your membership account on the CIFF website does not log you into your passholder account on the CIFF Streams platform or vice versa. Furthermore, resetting your password on the CIFF website will not reset your password for the CIFF Streams platform and vice versa. The login credentials for each account are not connected.

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Once you have activated your CIFF Streams passholder account by clicking on either the "CIFF STREAMS LOGIN" link from your Streaming Access email/Membership Order confirmation email (for passholder members) or the "Join" link from the On Demand Invite" email (for non-member passholders) and have created a password for your account via a web browser on your smartphone, tablet, or computer, you can login directly to the CIFF Streams Platform. When logging in to the CIFF Streams platform, make sure your email address is in all lowercase letters.

Member Passholders Please Note: Your member login for the CIFF website is different than your passholder login for the CIFF Streams platform. While you may have chosen the same email and password for both accounts, logging into your membership account on the CIFF website does not log you into your passholder account on the CIFF Streams platform or vice versa. Furthermore, resetting your password on the CIFF website will not reset your password for the CIFF Streams platform and vice versa. The login credentials for each account are not connected.

Click here for guidelines and restrictions for CIFF46 Streams films.

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Before you can log into your passholder account on the CIFF Streams platform or the CIFF Streams app, follow the instructions to activate your passholder account for the CIFF Streams platform via a web browser on your smartphone, tablet or computer. Then you can search for, download, and pair your CIFF Streams passholder account to the CIFF Streams app for the Apple TV device.

If you have the CIFF Streams app already downloaded on your Apple TV device:

• Turn on your TV and open the Apple TV interface.
• Click on the "Menu" button on your Apple TV remote and scroll down to the list of your installed apps. Here you should see the "CIFF Streams" app if you have previously downloaded the app and have not since uninstalled it.
• Using your Apple TV remote, select the CIFF Streams app to open it. You will be redirected to the login page for the CIFF Streams app.
• You will see two options: Ticket Holders and Passholders. Under the Passholder Login section, click on "Link this Device."
• You will be redirected a screen with instructions listed to pair your CIFF45 Streams passholder device to the CIFF Streams app.
• Follow the instructions by typing in the URL: stream.clevelandfilm.org/pair in a web browser on a secondary device (smartphone, tablet, or computer).
• Once on stream.clevelandfilm.org/pair, you we be redirected to the passholder login screen for the CIFF Streams platform.
• Enter the email address and password associated with your CIFF Streams platform account. Passholder Members Note: this is not necessarily the same password as your membership login on the CIFF website. Enter the password you chose when activating your passholder account for the CIFF Streams platform and click "Login".
• The web page will refresh and you will see 'Pairing Instructions" listed. Follow the instructions to enter the unique Pairing Code displayed on your TV screen into the empty field on the CIFF Streams platform web page and click 'Submit'.
• The CIFF Streams platform web page will refresh and display the following message: "You have successfully paired your account to your TV app."
• Your Apple TV screen will also refresh to display the main page of the CIFF Streams app which you are now logged into on your Apple TV device.

If you have not downloaded the CIFF Streams app before or you have uninstalled the app on your Apple TV, follow the steps below to download the CIFF Streams app:

• Turn on your TV and open the Apple TV interface.
• Click on 'Menu' on the Apple TV remote to open the Apple TV main menu and scroll down to the App Store app. Open the App Store and search for the CIFF Streams app. Do not use the main search on the Apple TV menu.
• Once you have located the CIFF Streams app, select it and then download it by clicking "Get" or the iCloud download icon (cloud with an arrow pointing downward.)
• Once the download is complete, open the CIFF Streams app.
• Using your Apple TV remote, select the CIFF Streams app to open it. You will be redirected to the login page for the CIFF Streams app.
• You will see two options: Ticket Holders and Passholders. Under the Passholders section, click on "Link this Device."
• You will be redirected a screen with instructions listed to pair your CIFF45 Streams passholder device to the CIFF Streams app.
• Follow the instructions by typing in the URL: stream.clevelandfilm.org/pair in a web browser on a secondary device (smartphone, tablet, or computer).
• Once on stream.clevelandfilm.org/pair, you we be redirected to the passholder login screen for the CIFF Streams platform.
• Enter the email address and password associated with your CIFF Streams platform account. Passholder Members Note: this is not necessarily the same password as your membership login on the CIFF website. Enter the password you chose when activating your passholder account for the CIFF Streams platform and click "Login".
• The web page will refresh and you will see 'Pairing Instructions" listed. Follow the instructions to enter the unique Pairing Code displayed on your TV screen into the empty field on the CIFF Streams platform web page and click 'Submit'.
• The CIFF Streams platform web page will refresh and display the following message: "You have successfully paired your account to your TV app."
• Your Apple TV screen will also refresh to display the main page of the CIFF Streams app which you are now logged into on your Apple TV device.

Please note: The Apple TV device is a different from the Apple TV App. The CIFF Streams app is only available on Apple TV devices and not on the Apple TV app itself.

Click here for guidelines and restrictions for CIFF46 Streams films.

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Before you can log into your passholder account on the CIFF Streams platform or the CIFF Streams app, follow the instructions to activate your passholder account for the CIFF Streams platform. Then you can search for, download, and log into your CIFF Streams passhodler account to the CIFF Streams app for Roku.

If you already have the CIFF Streams app for Roku:

• Turn on your TV and open the Roku interface.
• From the Roku home page, use your Roku remote to scroll to the right to pull up a listing of your downloaded apps. Scroll to the CIFF Streams app and select it to open it. .
• You will be redirected to the login page for the CIFF Streams app. There are two options: Ticket Holders and Passholders. Under the Passhodler Login section, click on "Login with Pass".
• You will be redirected to a page with a keyboard that instructs: "Please enter your email address to continue". Use your Roku remote to navigate the keyboard and type out the email address for your CIFF Streams passholder account. When finished typing, click 'Continue'.
• You will be redirected to another page with a keyboard that instructs: "Please enter your password to continue." Use your Roku remote to navigate the keyboard and type out the password for your CIFF Streams passholder account. When finished typing, click 'Submit Login'.
• You will be redirected to the home page of the CIFF Streams app. You have now successfully logged into the CIFF Streams app with your CIFF Streams passholder account.

If you have not downloaded the CIFF Streams app for Roku:

• Turn on your TV and open the Roku interface.
• From the Roku home page, use your Roku remote to scroll down to 'Search' and click 'Ok' on the Roku remote to open the 'Search'
• From Search, scroll to the right to open the Search Keyboard. Using your Roku remote, scroll around the Search Keyboard and select "C-I-F-F".
• The CIFF Streams app will appear in the search results. Use the "OK" on your remote to select the CIFF Streams app
• Then click on "Add this Channel" to download the CIFF Streams app. You will see a pop-up stating: "Adding Channel" and then another pop-up, "Channel Added", confirming you have successfully downloaded the CIFF Streams app. Click "Ok" to confirm that download.
• The page will refresh with options for the CIFF Streams app, select "Go to Channel" to open the CIFF Streams app.
• You will be redirected to the login page for the CIFF Streams app. You will see two options: Ticket Holders and Passholders. Under the Passhodler Login section, click on "Login with Pass".
• You will be redirected to a page with a keyboard that instructs: "Please enter your email address to continue". Use your Roku remote to navigate the keyboard and type out the email address for your CIFF Streams passholder account. When finished typing, click 'Continue'.
• You will be redirected to another page with a keyboard that instructs: "Please enter your password to continue." Use your Roku remote to navigate the keyboard and type out the password for your CIFF Streams passholder account. When finished typing, click 'Submit Login'.
• You will be redirected to the home page of the CIFF Streams app. You have now successfully logged into the CIFF Streams app with your CIFF Streams passholder account.

Click here for guidelines and restrictions for CIFF46 Streams films.

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Passholders can AirPlay CIFF46 Streams films and shorts programs from their iPhone, iPad, or Mac computer to their Apple TV device.

These step-by-step instructions assume your Apple TV device is set up and ready to go.

• Make sure your Apple TV device is connected to your TV, turned on, and that the correct input on your TV is selected for the Apple TV device.
• As a passholder, you will first need to activate your passhodler account for the CIFF Streams platform. Instructions here.
• Once you have activated your passholder account for the CIFF Streams platform and are ready to stream, on your iPhone, iPad, or Mac, and from the most recent version of the Safari browser, login into your CIFF Streams platform passholder account.
• From the CIFF Streams platform, search for the film or shorts program's landing page on the CIFF Streams platform.
• Click the “Play” button to open the player and start streaming the film or shorts program.
• In the bottom right-hand corner of the player, click the AirPlay icon and choose the Apple TV device to cast to it.
• The player should now appear on your TV, and your device will display a message that says, "This video is playing on [device name]". If nothing happens, try tapping on your device screen and re-click the play button.

To watch a how-to video on this process and more, please visit our How-To playlist on the CIFF's YouTube channel.

You might be able to AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn't appear, unfortunately casting is not supported on your device.

• Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models
• Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

Watch a How To video on this process.

Click here for guidelines and restrictions for CIFF46 Streams films.

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You can cast CIFF46 Streams films and shorts programs to a 3rd generation or newer Chromecast stick.

We assume the Chromecast device is already set up.

To Chromecast from a laptop, computer, or Android phone or tablet:

• Make sure your Chromecast device is on the same Wi-fi network as your laptop, compute,or Android device, connected to your TV, and that the correct input on your TV is selected for the Chromecast device.
• As a passholder, you will first need to activate your passhodler account for the CIFF Streams platform. Instructions here.
• Once you have activated your passholder account for the CIFF Streams platform and are ready to stream, on your laptop, computer or Android device, login into your CIFF Streams platform passholder account on the the most updated version of the Google Chrome browser.
• On the CIFF Streams platform, search for and select the film or shorts program you'd like to stream.
• Click the “Play” button to open the player and start streaming the film or shorts program.
• In the bottom right-hand corner of the player, click the Chromecast icon and choose the Chromecast device to cast to your TV. If the icon doesn't appear, unfortunately casting is not supported on your device.
• The player should now appear on your TV. For an optimal viewing experience, click the square box in the bottom right corner of the player to expand to full screen.

To watch a how-to video on this process and more, please visit our How-To playlist on the CIFF's YouTube channel.

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Streaming access for tickets that have been purchased to online screenings of CIFF46 Streams films and shorts programs is delivered to ticket holders by email in one of two types of emails depending on when you placed your Ticket Order(s): 1) a Streaming Access Notification email or 2) a Ticket Order Confirmation with Streaming Access:

• Streaming Access Notification Email: Ticket holders who place their orders BEFORE 11:00 AM ET on April 9, 2022 will receive a Ticket Order Confirmation email(s) within minutes of purchase that does not contain their streaming access. They will receive a separate Streaming Access Notification email at approximately 11:00 AM ET on April 9, 2022 with a “WATCH ONLINE” streaming access link and a streaming access code for every film or shorts program they have purchased a ticket for up until that point. The “WATCH ONLINE” link will take them directly to the film or shorts program’s page on the CIFF Streams platform. Ticket holders can also stream CIFF46 films and shorts programs they have purchased tickets to on the CIFF Streams app for Roku or Apple TV devices by entering each streaming access code in the "Ticket Holders" field on the CIFF Streams platform.

• Ticket Order Confirmation (with Streaming Access): Ticket holders who place their ticket order(s) AFTER 11:00 AM ET on April 9, 2022 will receive a Ticket Order Confirmation email(s) within minutes of purchase that contains a “WATCH ONLINE” streaming access link and a streaming access code for every ticket in their order.Ticket holders can also stream CIFF46 films and shorts programs they have purchased tickets to on the CIFF Streams app for Roku or Apple TV devices by entering each streaming access code in the "Ticket Holders" field on the CIFF Streams platform.

Please Note: CIFF46 streaming tickets can only be redeemed once and ticket holders have a Redemption Window of 48 hours (or until 11:59 PM ET on April 17, 2022 when CIFF46 Streams ends) from the time they redeem a ticket to a film or shorts program (by clicking “Play” on the film or shorts program), to stream the film or shorts program. Do not click "Play" until you are ready to stream the film or shorts program in full. While CIFF46 Streams films and shorts programs can be temporarily rewound or paused during the 48-hour redemption window, the player must remain open and the stream must remain paused in order to resume streaming. Trying to resume streaming after the player has been closed, after the film or shorts program has been stopped, or after you have moved to another device or another location, will result in being unable to finish streaming the film or shorts program because it can only be redeemed once.

Click here for guidelines and restrictions for CIFF46 Streams films.

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All films and shorts programs included in CIFF46 Streams that you have purchased a ticket for are available for On Demand streaming from 11:00 AM ET on Sunday, April 10, 2022 through 11:59 PM ET on Sunday, April 17, 2022 on a first-come, first-served basis or until a film is SOLD OUT.

CIFF46 streaming tickets can only be redeemed once and ticket holders have a Redemption Window of 48 hours (or until 11:59 PM ET on April 17, 2022 when CIFF46 Streams ends) from the time they redeem a ticket to a film or shorts program (by clicking “Play” on the film or shorts program), to stream the film or shorts program. Do not click "Play" until you are ready to stream the film or shorts program in full. While CIFF46 Streams films and shorts programs can be temporarily rewound or paused during the 48-hour redemption window, the player must remain open and the stream must remain paused in order to resume streaming. Trying to resume streaming after the player has been closed, after the film or shorts program has been stopped, or after you have moved to another device or another location, will result in being unable to finish streaming the film or shorts program because it can only be redeemed once.

Click here for guidelines and restrictions for CIFF46 Streams films.

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If you already have the CIFF Streams app on your Apple TV device from previous CIFF Streams events, open the CIFF Streams app and enter the streaming access code corresponding to the film or shorts program that you want to stream in the blank field under "Ticket Holders." Please note: each ticket that you purchase will have a unique streaming code associated to it, so you will need to enter a streaming code each time you want to stream a film or shorts program you've purchased a ticket for when streaming on the CIFF Streams app.

If you have not downloaded the CIFF Streams app before, follow the steps below to download the CIFF Streams app:

• From an Apple TV device, search for the CIFF Streams app in the App Store, and follow the onscreen instructions for downloading the app. Do not use the main search on the Apple TV menu.
• Once the download is complete, open the CIFF Streams app.
• Enter the corresponding streaming access code for the film you want to stream that you received in either your Streaming Access Notification Email or in your Ticket Order Confirmation in the blank field under "Ticket Holders".
• Click the "Submit" button below the field where you entered the code.
• Click the "Play" button to begin streaming the film or shorts program. You will have 48 from the time you begin playing the film or shorts program to stream them in full.
• You will repeat this process for every film that you have purchased a ticket for.

Please note: The Apple TV device is a different from the Apple TV App. The CIFF Streams app is only available on Apple TV devices and not on the Apple TV app itself.

Watch a 'How To' video on this process.

Click here for guidelines and restrictions for CIFF46 Streams films.

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Ticket holders can AirPlay CIFF46 Streams films and shorts programs from their iPhone, iPad, or Mac computer to their Apple TV device. These step-by-step instructions assume your Apple TV device is set up and ready to go.

1. Make sure your Apple TV device is connected to your TV, turned on, and that the correct input is selected for the Apple TV device.

2. From your iPhone/iPad/Macbook, pull up the CIFF email that contains your CIFF Streams Access Code.

3. Click on the “WATCH ONLINE” link from the email. We recommend using the most updated version of the Safari browser.

4. In the bottom right-hand corner of the player, click the AirPlay icon and choose the Apple TV device to cast to it.

5. The player should now appear on your TV, and your device will display a message that says, "This video is playing on [device name]". If nothing happens, try tapping on your device screen and re-click the play button.

To watch a how-to video on this process and more, please visit our How-To playlist on the CIFF's YouTube channel.

You might be able to AirPlay from most browsers if you have an AirPlay compatible TV or streaming box by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn't appear, unfortunately casting is not supported on your device.

• Compatible Smart TVs include select Samsung, LG, Sony and VIZIO models
• Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

Watch a How To video on this process.

Click here for guidelines and restrictions for CIFF46 Streams films.

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You can cast CIFF46 Streams films and shorts programs to a 3rd generation or newer Chromecast stick.

We assume the Chromecast device is already set up.

To Chromecast from a laptop, computer, or Android smartphone or tablet:

• Make sure your Chromecast device is on the same Wi-fi network as your mobile device, connected to your TV, and that the correct input is selected for the Chromecast device.
• On your laptop, computer, or Android smartphone or tablet and from the most updated version of the Google Chrome browser, pull up the CIFF Ticket Order Confirmation or Streaming Access Notification email that contains your Streaming Access Code for that film or shorts program.
• Click on the “WATCH ONLINE” link from the email. You will be redirected to the film or shorts program's landing page on the CIFF Streams platform.
• Click the “Play” button to open the player and start the film or shorts program.
• In the bottom right-hand corner of the player, click the Chromecast icon and choose the Chromecast device to cast to your TV. If the icon doesn't appear, unfortunately casting is not supported on your device.
• The player should now appear on your TV. For an optimal viewing experience, click the square box in the bottom right corner of the player to expand to full screen.

To watch a how-to video on this process and more, please visit our How-To playlist on the CIFF's YouTube channel.

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You can stream CIFF46 films and shorts programs on your TV in one of two main ways:

Via the CIFF Streams App:

• Connect and set-up a Roku or Apple TV device to your TV. Search, download, and open the CIFF Streams app for those devices.
• Ticket holders will enter their streaming access code(s) from their streaming access email(s) under the "Ticket Holders" field on the CIFF Streams App.
• Passholders will first need to activate their CIFF46 Streams passholder account via a web browser on a smartphone, tablet, or computer, and then log into their CIFF Streams passholder account on the app (Roku) or pair the app to their CIFF Streams passholder account (Apple TV) .

Via the CIFF Streams Platform on a web browser (we recommend Google Chrome or Safari):

• On a smartphone, tablet, or computer, pull up the CIFF Streams platform (ticket holders should use the "WATCH ONLINE" link(s) from their streaming access email(s)) on a web browser and cast it to a TV via a Chromecast device connected to the TV.
• On an iPhone, iPad, or Mac, pull up the CIFF Streams platform (ticket holders should use the "WATCH ONLINE" link(s) from their streaming access email) on a web browser and using the AirPlay feature, cast it on the Apple TV device connected to theTV.
• On a computer, pull up the CIFF Streams platform (ticket holders should use the "WATCH ONLINE" link(s) from their streaming access email) on a web browser and physically connect the computer to the TV via an HDMI cable.

Click here for guidelines and restrictions for CIFF46 Streams films.

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You can stream CIFF46 Streams films and shorts programs on your iPhone or iPad using Safari on iOS 11.2 or newer. Please note that you must have “Screen Mirroring” turned off in your settings.

• Ticket Holders: From a web browser on their iPhone or iPad, open your streaming access email(s) for the film(s) or shorts program(s) you've purchased a ticket for and click on the corresponding streaming access link(s) to begin stream the film(s) or shorts program(s). Ticket holders have a redemption window of 48 hours (or until 11:59 PM ET on April 17, 2022 when CIFF46 Streams ends) from the time they click "Play" on each film or shorts program to stream the film or shorts program.

• Passholders: First, activate your passholder account on the CIFF Streams platform by clicking the "CIFF STREAMS LOGIN" link (for passholder members) or the "Join" link (for non-member passholders) enclosed in your streaming access email. Once you've activated your CIFF Streams passholder account (by creating a password), log in using your CIFF Streams credentials and begin streaming all available CIFF46 Streams films and shorts programs.

The Streaming Window for all CIFF46 Streams films and shorts programs is 11:00 AM ET on April 9, 2022 through 11:59 PM ET on April 17, 2022 or until a film is SOLD OUT.

Click here for guidelines and restrictions for CIFF46 Streams films.

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You can stream content on your Android smartphone or tablet using Google Chrome on Android 6.0 or newer.

• Ticket Holders: From a web browser on your Android smartphone or tablet, open your streaming access email(s) for the film(s) or shorts program(s) you've purchased a ticket for and click on the corresponding streaming access link(s) to begin stream the film(s) or shorts program(s). Ticket holders have a redemption window of 48 hours from the time they click "Play" on each film or shorts program stream the film or shorts program.

• Passholders: First,activate your passholder account on the CIFF Streams platform by clicking the "CIFF STREAMS LOGIN" link (for passholder members) or the "Join" link (for non-member passholders) enclosed in your streaming access email. Once you've activated your CIFF Streams passholder account (by creating a password), log in using your CIFF46 Streams credentials and begin streaming all available films and shorts programs.

The Streaming Window for all CIFF46 Streams films and shorts programs is 11:00 AM ET on April 9, 2022 through 11:59 PM ET on April 17, 2022 or until a film is SOLD OUT.

Click here for guidelines and restrictions for CIFF46 Streams films.

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You can stream CIFF46 Streams films on PCs running Windows 7 or newer, and Intel-based Macs running OS X 10.12 or newer.

You can also stream CIFF46 Streams films on Android tablets and phones using a Google Chrome browser and on Apple iPhones and iPads using a Safari browser.

CIFF46 Streams Ticket Holders click on the Streaming Access Link from your Streaming Access email(s) to stream CIFF46 Streams films and shorts programs you have purchased tickets for on your desktop, laptop, tablet, or smartphone. Watch a "How To" video on ticket holder streaming from a web browser.

CIFF46 Streams passholders with streaming access, after you have activated your CIFF Streams platform passholder account, you will be logged into your CIFF Streams passholder account. For future streaming, pull up the CIFF Streams platform on a web browser and log into the CIFF Streams platform with your passholder credentials.

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Operating systems: Windows 7, Windows 8.1, or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Microsoft Internet Explorer is not supported.

Click on the Streaming Access Link from your Streaming Access email(s) to stream CIFF46 Streams films and shorts programs on your desktop or laptop.

Click here for guidelines and restrictions for CIFF46 Streams films.

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Operating Systems: Mac OS X 10.12 or newer

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser. For insturctions on how to update or reinstall the Safari browser on your Mac, visit here.

Click on the Streaming Access Link from your Streaming Access email(s) to stream CIFF46 Streams films and shorts programs on your Mac desktop or laptop.

Click here for guidelines and restrictions for CIFF46 Streams films.

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All CIFF46 Streams films and shorts programs are limited to one stream per film/shorts program per ticket and per passholder account. All CIFF46 Streams films and shorts programs can be temporarily paused or rewound, but cannot be stopped and re-started, or re-watched. The player must remain open and the stream must remain paused in order to resume streaming. Trying to resume streaming after the player has been closed, after the film or shorts program has been stopped, or after you have moved to another device or another location, will result in being unable to finish streaming the film or shorts program because it can only be redeemed once.

Click here for guidelines and restrictions for CIFF46 Streams films.

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Disable dynamic IP addresses and VPNs while streaming CIFF46 Streams films and shorts programs as this will result in the inability to stream. Changing IP addresses, internet connections, or devices mid-stream prompts our platform to view that as a potential act of piracy. Refrain from changing locations or internet connections while streaming as streaming will stop, and you will be unable to continue streaming that film or shorts program.

Click here for guidelines and restrictions for CIFF46 Streams films.

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The CIFF Streams streaming platform uses adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is slow or inconsistent you may experience problems during playback. If you’re on Wi-Fi, try moving closer to your router or to data.

Click here for guidelines and restrictions for CIFF46 Streams films.

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No. Logging into the CIFF website does not log you into the CIFF Streams platform or vice versa, they are two different websites and two different accounts. Requesting a password reset for your membership account on the CIFF website will not result in a password reset request for the CIFF Streams platform and vice versa. Similarly, changing your password for your membership account on CIFF website will not change it on the CIFF Streams platform and vice versa.

Ticket holders members at the Ticket Buyer and Festival Passholder levels will be using their unique "Watch Online" streaming access link(s) and code(s) to access and stream the CIFF46 Streams films or shorts programs they have purchased ticket(s) for on the CIFF Streams platform. Only passholders members at the Streams Passholder, Hybrid Passholder, and VIP Passholder levels will be creating a passholder account on the CIFF Streams platform. While on both the CIFF website and the CIFF Streams platform, the default login username is the email address associated your CIFF membership, the password may or may not be different for each website account depending on the password you chose when activating your CIFF Streams passholder account.

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There may be a few reason why you are having trouble logging into your CIFF Streams passholder account.

1) Passhodler streaming access may not be includeded in your lvel of membership. Ticket Buyer and Festival Passhodler members will use unique "Watch Online" streaming access link(s) and code(s) to access and stream the films or shorts programs they have purchased ticket(s) for on the CIFF Streams platform.

• Only passholders members at the Streams Passholder, Hybrid Passholder, and VIP Passholder levels will be creating a CIFF46 Streams passholder account on the CIFF Streams platform.

2) You are a member at the Streams Passhodler, Hybrid Passhodler, or VIP Passholder level but you have yet to activate your CIFF Streams passholder account for CIFF46 Streams.

3) You are trying to log into your CIFF Streams passholder account on the CIFF Website.

• While on both the CIFF website and the CIFF Streams platform, the default login username is the email address associated your CIFF membership, the password may or may not be different for each website account depending on the password you chose when activating your CIFF Streams passholder account.
• Logging into the CIFF website does not log you into the CIFF Streams platform or vice versa, they are two different websites and two different accounts. Requesting a password reset for your membership account on the CIFF website will not result in a password reset request for the CIFF Streams platform and vice versa. Similarly, changing your password for your membership account on CIFF website will not change it on the CIFF Streams platform and vice versa.
• Once Streams Passholder, Hybrid Passholder, and VIP Passhodler members have activated their passholder account on the CIFF Streams platform, passholders should log into their CIFF Streams passholder account HERE. When logging into the CIFF Streams platform, make sure the email address is in all lower-case letters. If you need to reset your password for the CIFF Streams platform you can do so by clicking on "Forgot?" under the Passholder Login section on the login page of the CIFF Streams platform.

Click here for guidelines and restrictions for CIFF46 Streams films.

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For Streams Support, email us with any questions or issues you encounter at streams@clevelandfilm.org or chat with us via our live chat feature on the CIFF website (look for the red chat bubble in the bottom corner of the screen) available daily during CIFF46 Streams (April 10-17, 2022) from 11:00 AM ET-11:00 PM ET.

We will troubleshoot any technical issues to the best of our abilities. While our Streams Support Team has a good working knowledge of the CIFF website and the CIFF Streams platform, we are unable to troubleshoot issue with or assist with, the set up of personal equipment, technologies, or internet infrastructures.

Click here for guidelines and restrictions for CIFF46 Streams films.

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CIFF46 streaming tickets can only be redeemed once and ticket holders have a Redemption Window of 48 hours (or until 11:59 PM ET on April 17, 2022 when CIFF46 Streams ends) from the time they redeem a ticket to a film or shorts program (by clicking “Play” on the film or shorts program), to stream the film or shorts program. Do not click "Play" until you are ready to stream the film or shorts program in full. While CIFF46 Streams films and shorts programs can be temporarily rewound or paused during the 48-hour redemption window, the player must remain open and the stream must remain paused in order to resume streaming. Trying to resume streaming after the player has been closed, after the film or shorts program has been stopped, or after you have moved to another device or another location, will result in being unable to finish streaming the film or shorts program because it can only be redeemed once.

Exchanges and refunds will not be issued for partially or fully unredeemed CIFF46 Streams films and shorts programs. It is the responsibility of the viewer to stream the film or shorts program in full before their 48-hour redemption window ends. Patrons are welcome to purchase a new ticket to the film or shorts program if their streaming access has expired.

Click here for guidelines and restrictions for CIFF46 Streams films.

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